Products & Services
We offer a comprehensive range of women’s innerwear, including bras, panties, shapewear, accessories, and nightwear. Our platform operates on a “by the woman, for the women” philosophy, providing personalized assistance through our fit consultation service to help you find your perfect size and style.
Note: Our products are intended for personal wear and comfort. We do not provide medical advice or professional clinical fitting services beyond general sizing guidance. For specific medical concerns related to undergarments or body health, please consult with a healthcare professional.
Orders, Delivery & Cancellations
Orders are processed upon successful payment confirmation. We strive to dispatch orders within the stated timeframe on our website. Delivery times may vary depending on your location.
Cancellations: If you need to modify or cancel an order, please contact us immediately via WhatsApp, phone, or live chat. Once an order has been dispatched, cancellation may not be possible. Please ensure your shipping address and contact details are accurate before completing your purchase.
Late Changes: We cannot guarantee changes to orders that are already in the packing or shipping phase.
Pricing & Payment
All prices are displayed in the local currency and are subject to change without prior notice. Current product prices vary depending on the item and collection.
- We accept major payment methods as available on our checkout page.
- All payments must be completed at the time of order placement.
- Any outstanding balances or failed payments may result in order cancellation.
- Special promotions and sales prices are valid only during the specified promotional period.
Privacy & Data Protection
All customer information shared with us is kept strictly confidential. Your personal data, including measurements, purchase history, and contact details, will not be shared with third parties without your consent, except where required by law or for order fulfillment purposes (e.g., shipping carriers).
We maintain appropriate technical safeguards to protect your personal and payment information. By using our services, you agree to our privacy practices.
Online Shopping Experience
By shopping with us online, you acknowledge the following:
- You are responsible for providing accurate sizing information using our sizing guide.
- Product colors may vary slightly from images due to different screen settings and lighting.
- Technical issues may occasionally affect website functionality.
- You have access to live support via chat, WhatsApp, or phone for assistance.
Our fit consultation service is available to help calculate your perfect fit and suggest suitable styles for your body type.
Customer Support & Communication
We are committed to providing high-priority customer support. Our motto is “We rise by lifting others” – we promise you won’t stay stuck in any process.
Response Times: All support tickets are handled with priority, and you will receive a response within 12 hours of contacting us via email. For immediate assistance, phone or WhatsApp contact is recommended.
Communication Channels: Email and phone are used for scheduling, order inquiries, and administrative purposes. Please do not use email for urgent logistical issues if faster channels like live chat or phone are available.
Limitations of Service
We specialize in women’s innerwear and related accessories. Please note that we do not provide:
- Custom tailoring or bespoke garment creation.
- Medical-grade compression garments.
- Wholesale services unless explicitly arranged in advance.
- International shipping outside our designated service areas (unless otherwise stated).
If your needs extend beyond our product range, our team will assist in directing you to appropriate alternatives.
Intellectual Property
All content on our website – including product images, descriptions, design elements, branding, and text – is the property of our brand and may not be reproduced without written permission. Product styling suggestions, fit guides, and blog content are intended for personal use only.
Changes to These Terms
We reserve the right to update these terms at any time. Customers will be notified of significant changes via email, website announcements, or social media channels. Continued use of our services following any update constitutes acceptance of the revised terms.
For complete details on our Refund and Returns Policy, Privacy Policy, and additional Terms & Conditions, please visit the respective pages on our website.
Changes to these terms
Elishwear reserves the right to update these terms at any time. Clients will be notified of significant changes via email or during their next scheduled session. Continued use of our services following any update constitutes acceptance of the revised terms.
If you have questions about any part of these terms, please reach out — we are happy to discuss them with you.
