Who we are
Elishwear is an online lingerie store operating at elishwear.com and shipping across Pakistan. This policy explains what personal information we collect when you browse or order from us, why we collect it, and what control you have over it.
For any privacy question, contact us at info@elishwear.com.
What information we collect
When you place an order we collect the details needed to fulfil it:
- Your name, delivery address, phone number and email address
- The items you ordered and your chosen payment method
- Order notes you choose to give us
When you contact us we keep the message and your contact details so we can reply. When you browse the site we automatically receive technical data such as your IP address, browser type and the pages you view.
We do not store your card or bank details. Card and bank payments are handled by the payment provider; cash on delivery is collected by the courier.
How we use your information
We use your information to process and deliver your order, to send order confirmations and delivery updates, to answer your questions, to handle exchanges and refunds, to detect fraud and abuse, and to improve our products and website.
We only send marketing messages if you have asked for them, and you can opt out at any time.
Cookies
We use cookies so the site works properly and so we can understand how it is used:
- Essential cookies keep your shopping cart and session working. The site cannot function without these.
- Advertising and measurement cookies are set by Meta (Facebook) so we can measure our ads. See the next section.
You can block or delete cookies in your browser settings. Blocking essential cookies will stop the cart and checkout from working.
Advertising and measurement
We use the Meta (Facebook) pixel to measure the performance of our advertising and to show relevant ads on Facebook and Instagram. It records events such as viewing a product, adding to cart and completing an order, and some of this information may also be sent to Meta directly from our server.
This data is handled by Meta under its own privacy policy. You can control ad personalisation in your Facebook and Instagram settings.
Who we share your data with
We share only what is necessary, with:
- Courier companies – your name, address and phone number, so your order can be delivered
- Payment providers – where you pay by card or bank transfer
- Meta – advertising and measurement data, as described above
- Our hosting and email providers – who store the site and send order emails on our behalf
- hCaptcha – which protects our contact form from spam
We do not sell your personal information to anyone.
How long we keep your data
Order records are kept for as long as we need them for accounting, warranty and exchange purposes. Enquiry messages are kept while the matter is open and for a reasonable period afterwards. Website analytics data is kept in aggregate form.
You can ask us to delete your personal data at any time, except where we are required to keep order records.
Your rights
You can ask us to:
- Tell you what personal data we hold about you
- Correct anything that is wrong
- Delete your data, where we are not required to keep it
- Stop sending you marketing messages
Email info@elishwear.com and we will respond as quickly as we can.
Security and contact
Our site is served over an encrypted HTTPS connection and access to order data is limited to staff who need it. No system can be guaranteed completely secure, but we take reasonable steps to protect your information.
Questions about this policy? Contact info@elishwear.com or 0300-8108953.
