Refund and Returns Policy

Overview

At Elishwear we want you to love what you receive. If something is not right, you can request an exchange within 30 days of delivery. Because we sell intimate apparel, some items are excluded for hygiene reasons — please read the sections below before requesting an exchange.

What we can exchange

We accept exchanges on eligible items that are:

Unworn, unwashed and undamaged
In original condition with all tags and hygiene stickers still attached
Returned in the original packaging
Requested within 30 days of delivery

Bras, bralettes, sports bras, shapewear, nightwear and lingerie sets are eligible when these conditions are met.

Items we cannot accept

For health and hygiene reasons we cannot accept exchanges or returns on:

Panties and accessories
Any item that has been worn, washed or altered
Any item with the hygiene sticker or tags removed

This does not affect your rights if an item arrives damaged, faulty or incorrect — see below.

Sale items

Sale items can be exchanged under the same 30-day conditions, except panties and accessories, which remain non-exchangeable for hygiene reasons.

Damaged, faulty or incorrect items

If your order arrives damaged or faulty, or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement at no cost to you, or a full refund if a replacement is not available.

How to request an exchange

Email info@elishwear.com or WhatsApp 0300-8108953 with your order number, the item you would like to exchange and the reason. Our team will confirm your request and share the return address.

Please do not send anything back before your request has been confirmed.

Return shipping and refunds

Return shipping is paid by the customer, except where the item is damaged, faulty or incorrect — in those cases Elishwear covers the cost. Original shipping charges are non-refundable. We recommend a trackable service, as we cannot be responsible for items lost in transit.

Exchange is our standard resolution. Where a refund is agreed, it is processed within 7 to 10 working days of us receiving and inspecting the item. For cash on delivery orders, refunds are made by bank transfer to an account in the name of the person who placed the order.

Need help?

Contact us at info@elishwear.com or 0300-8108953 for anything related to exchanges, returns or refunds. Our team replies within 12 hours.